Last updated: 7 October 2025
This Privacy Policy explains how WEEKSTONE LAKES ESTATE LT (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit hhttps://www.weekstonelakesestate.com or make a booking with us.
1. Who we are
WEEKSTONE LAKES ESTATE LT
Email: info@weekstonelakesestate.com
Website: https://www.weekstonelakesestate.com
We act as the data controller for the personal data you provide to us.
2. Information We Collect
We may collect and process the following information:
Identity data – name, title, and contact details.
Booking information – dates, preferences, guest details.
Payment details – card and billing information (processed securely via our payment provider; we do not store full card data).
Account data – login credentials and preferences if you register an account.
Communication data – emails or messages you send us.
Technical data – IP address, browser type, and usage analytics.
3. How We Use Your Data
We use your personal data to:
Process and confirm accommodation bookings.
Manage payments and refunds.
Provide customer support.
Improve our website and services.
Send booking confirmations and updates.
Comply with legal and tax obligations.
We do not sell or rent your data to any third party.
4. Legal Basis for Processing
We process your data under the following bases:
Contractual necessity – to perform the booking contract with you.
Legitimate interest – to improve services and ensure security.
Legal obligation – to comply with UK tax or record-keeping laws.
Consent – for optional marketing communications.
5. Data Sharing
We only share your data with:
Payment processors (e.g., Stripe, PayPal) for secure transactions.
Booking management systems.
Service providers who help operate our website (under confidentiality agreements).
Authorities where required by law.
6. Data Retention
We keep booking and transaction data for as long as required by law (typically 6 years for accounting purposes).
Account data is kept until you delete your account.
7. Your Rights (UK GDPR)
You have the right to:
Access the personal data we hold about you.
Request correction or deletion.
Object to or restrict processing.
Withdraw consent (where applicable).
Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise your rights, contact us at info@weekstonelakesestate.com
8. Security
We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
9. Cookies
Our website uses cookies to improve user experience and analytics. You can manage cookie settings in your browser or via our cookie banner.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.