Last updated: 29 October 2026
Who we are
This website is run by Weekstone Lakes Lettings Ltd (company number 17421467), trading as Weekstone Lakes Estate, Weekstone Farm, Pancrasweek, Holsworthy, Devon, EX22 7JB (“we”, “us”). We sell the stays at Weekstone Lakes Estate. We decide how the personal data you send us in an enquiry or a booking is used, which makes us the data controller under UK data protection law (the UK GDPR and the Data Protection Act 2018).
To ask about your data, write to us at the address above or email info@weekstonelakesestate.com.
What we collect
When you send an enquiry
- Your name, email address and, if you give it, your phone number.
- Your dates, which stay you’re interested in, your group size, how many dogs, the occasion and anything you write in the message.
- Whether you’d like marketing emails, with the wording you agreed to and when.
- How you found the enquiry form: the page you were on, which button you pressed, any campaign tags in the link (such as utm_source) and any partner code in the link you followed.
When you browse the site
We count visits with Plausible Analytics, which does not use cookies and does not collect personal data. It tells us things like which pages are popular and which sites send visitors, as totals only. Our website host keeps short-lived server logs (including IP addresses) to keep the site running and secure.
Why we use it, and our lawful basis
- To answer your enquiry and quote for your stay: because you asked us to, before entering into a contract with you (Article 6(1)(b)).
- To send news and offers by email: only if you ticked the box, on the basis of your consent (Article 6(1)(a)). You can withdraw it at any time with the unsubscribe link or by contacting us.
- To understand where enquiries come from and keep the site secure: our legitimate interests in running and improving the business and protecting the site (Article 6(1)(f)).
Who we share it with
We do not sell your data. We use a small number of trusted service providers to run this website and to receive and answer enquiries: our website host, the secure database and email services that deliver your enquiry to us, and Plausible for visitor statistics. They act on our instructions and must keep your data safe. If you go on to book with a letting agent, that agent’s own privacy notice applies to the booking.
Where a provider handles data outside the UK, we make sure there is a lawful safeguard in place, such as UK adequacy regulations or the UK International Data Transfer Addendum.
How long we keep it
- Enquiries that don’t lead to a stay: up to 2 years, then deleted.
- Enquiries that lead to a booking: kept with the booking records for as long as the law requires us to keep them (usually 6 years for accounts).
- Marketing consent: until you unsubscribe, then we keep a note that you did, so we don’t email you again.
Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct it, or delete it
- ask us to restrict how we use it, or object to our using it
- ask us to send it to another organisation, where that applies
- withdraw your consent to marketing at any time.
We’ll reply within one month. If you’re unhappy with how we’ve handled your data, please tell us first. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint or 0303 123 1113.
Cookies
This site sets no cookies. See our cookie policy for the one small thing your browser stores while you visit.
Changes to this notice
If we change how we use your data, we’ll update this page and the date at the top.